hp Color LaserJet CM4540常見故障代碼描述,英文手冊1
更新時間：2025/1/25 10:34:45,view:198hp打印機HPColorLaserJetCM4540蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點，維修視頻
Code: 10.0X.90
Display:
10.0X.90 Replace
Description:
The product displays this error when there is a toner replenishment malfunction for a specific print cartridge.
Remedy:
1. Open the front door. 2. Remove the old print cartridge. 3. Remove the orange cover and install the new cartridge. CAUTION: Do not touch the shiny green drum. 4. Close the front door.
Code: 10.0X.Y0
Display:
10.0X.Y0 Supply memory error.
Description:
The product is unable to read the print cartridge data. The print cartridge is present but defective. When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error. If multiple supplies have this error, a 10.0X.Y0 error for the first supply detected with the error will be shown. After the user resolves the error that corresponds to the first supply, another 10.0X.Y0 error displays for the next supply. This continues for all supplies memory errors.
Memory error • 10.00.00 (event code): Black print cartridge • 10.01.00 (event code): Cyan print cartridge • 10.02.00 (event code): Magenta print cartridge • 10.03.00 (event code): Yellow print cartridge
E-label missing • 10.00.10 (event code): Black print cartridge • 10.01.10 (event code): Cyan print cartridge • 10.02.10 (event code): Magenta print cartridge • 10.03.10 (event code): Yellow print cartridge
Remedy:
1. Open the front door and remove the print cartridge, and then reinsert it. 2. Close the front door. If the message reappears, turn the product off and then on. 3. If the error persists, replace the print cartridge.
Code: 10.XX.69
Display:
10.XX.69 very low
Description:
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable.
• 10.00.69 (event code): Black print cartridge very low • 10.01.69 (event code): Cyan print cartridge very low • 10.02.69 (event code): Magenta print cartridge very low • 10.03.690 (event code): Yellow print cartridge very low
Remedy:
If print quality is no longer acceptable, replace the print cartridge.
Code: 10.YY.60
Display:
10.YY.60 cartridge low
Description:
The product indicates when a supply level is low• Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. • 10.00.60 (event code): Black print cartridge • 10.01.60 (event code): Cyan print cartridge • 10.02.60 (event code): Magenta print cartridge • 10.03.60 (event code): Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
Code: 11.00.YY
Display:
11.00.YY Internal clock error
Description:
The product real-time clock has experienced an error.
• XX = 01: Clock battery failed • XX = 02: Real-time clock failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. See the user guide for more information.
Code: 13.WX.EE
Display:
13.WX.EE Door open jam
Description:
This error occurs when a door is opened during printing.
• 13.AA.EE: Lower right door • 13.BA.EE: Right door • 13.EA.EE: Scanner cover NOTE: This jam can occur if the scanner cover is not securely latched. The sensor is located on the front of the IPTU, and the flag is located on the bottom of the scanner. • 13.8A.EE: Stapler/stacker • 13.FF.EE: Multiple doors?
Remedy:
Clear the jam and firmly close the door when finished.
Code: 13.WX.FF
Display:
13.WX.FF Jam
Description:
This error indicated paper in the path at power on or after a door is closed.
• 13.A3.FF: Tray 3 feed sensor • 13.A4.FF: Tray 4 feed sensor • 13.A5.FF: Tray 5 feed sensor • 13.B2.FF: Registration sensor • 13.B9.FF: Fuser output sensor • 13.D3.FF: Duplex re-feed sensor • 13.E2.FF: IPTU feed sensor • 13.E5.FF: IPTU bin full sensor • 13.AF.FF: Multiple feed sensors • 13.BF.FF: Registration and fuser output sensor • 13.EF.FF: IPTU feed and output sensors • 13.FF.FF: multiple sensors across areas
Remedy:
Clear the jam. For instructions on clearing the jam
Code: 13.WX.YZ
Display:
13.WX.YZ Fuser Area Jam
Description:
The product has experienced a jam in the fuser output sensor area. • 13.B2.AZ: Z = source tray 1.5 This jam occurs when picking from tray, SR20 sensor triggered, but the fuser output SR5 is not triggered. • 13.B2.AD: This jam occurs when picking from duplexer, SR20 sensor triggered, but the fuser output SR5 is not triggered. • 13.B9.AZ: Z Fuser Mode This jam occurs when the paper stays at fuser output SR5..FF: IP
Remedy:
CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam
Code: 13.WX.YZ
Display:
13.WX.YZ Fuser wrap jam
Description:
Media in the product is wrapping around the fuser. The paper triggered fuser output SR5 and then un-triggered it unexpectedly.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam
Code: 13.WX.YZ
Display:
13.WX.YZ Jam below control panel Clear jam, then touch "OK"
Description:
A jam has occurred in the area below the product's control panel.
• 13.B2.9Z: Jam at duplex switchback The paper has stopped in the duplex switchback area on top of the IPTU. • 13.E2.DZ: Late to IPTU feed jam The paper has triggered the fuser output SR5 but IPTU feed SR27 has not been triggered. • 13.E5.DZ: Late to IPTU feed jam The paper IPTU feed SR27 has IPTU bin full SR26 has not been triggered. • 13.E5.AZ: Stopped at IPTU feed jam The paper stays at IPTU feed SR27. • 13.E2.CZ: IPTU wrap jam This jam occurs when the paper leaves the IPTU feed SR27 before the designated amount of time after it has reached the IPTU feed SR27.
Remedy:
1. Open the top cover below the control panel. 2. Remove all paper found, and then close the top cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in left cover
Description:
A jam has occurred below the product's left cover. • 13.80.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.DZ: Late to stapler/stacker jam This jam occurs when the paper is late to the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.FZ: Power on or residual stapler/stacker jam This jam occurs when the product is turned on with paper in the lower bin on the way to destination bin 'Z' (power on jam)• This jam can also occur if the stapler/stacker cover is closed with paper still at the sensor (residual jam). • 13.85.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.DZ: Late to stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.FZ: Power on jam at stapler/stacker This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'.
Remedy:
1. Open the left cover. 2. Remove all paper found, and then close the left cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in lower bin area
Description:
A jam has occurred below the product's lower bin area.
Remedy:
1. Remove all paper from lower bin. 2. Open the left cover. 3. Remove all paper found, and then close the left cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in top cover area
Description:
A jam has occurred in the top cover of the product.
Remedy:
1. Open the top cover. 2. Remove all paper found, and then close the top cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in Tray 1 Clear jam, then touch "OK"
Description:
The product has a jam in Tray 1.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in Tray
Description:
The product has a page jammed in tray. • 13.B2.D2: Misfeed jam from Tray 2 This jam occurs when the paper does not reach the SR20 feed sensor in a designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing. • 13.A3.D3: Misfeed jam from Tray 3 This jam occurs when the paper does not reach the SR4 feed sensor of the tray in a designated amount of time after the start of paper pickup. • 13.A4.D4: Misfeed from Tray 4 This jam occurs when the paper does not reach the SR7 feed sensor in a designated amount of time. • 13.A5.D5: Misfeed from Tray 5 This jam occurs when the paper does not reach the SR10 feed sensor in a designated amount of time. • 13.B2.16: Misfeed jam from Tray 1 This jam occurs when the paper does not reach the SR20 feed sensor in a designated amount of time after the start of paper pickup. • 13.B2.D1: Misfeed jam from Tray 1 This jam occurs when the paper does not reach the feed sensor of each tray in a designated amount of time after the start of paper pickup.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam inside lower right door
Description:
The product has a jam accessible from the lower right door.
Remedy:
1. Open the lower right door. 2. Remove all paper found and close the right door.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam inside output accessory bridge
Description:
A jam has occurred inside the output accessory bridge.
Remedy:
Remove the output accessory, clear the jam, and then reinstall the output accessory.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam inside right door
Description:
The product has a jam accessible from the right door. • 13.B2.D3: This jam occurs when the paper is picked from Tray 3 and SR4 is triggered, but SR20 is not triggered• Paper might also be in the fuser area. • 13.D3.DZ: Late to duplex re-feed jam This jam occurs when the paper is coming from the duplexer, and the fuser output SR5 is triggered, but the duplex re-feed SR22 is not triggered• Paper might also be in the fuser area. • 13.B2.DD: Late to registration jam, from duplexer This jam occurs when the paper is coming from the duplexer, and the duplex refeed SR22 is triggered, but the SR20 sensor is not triggered• Paper might also be in the fuser area. • 13.E2.DZ: Late to IPTU feed jam This jam occurs when the fuser output SR5 is triggered, but the IPTU feed SR27 sensor is not triggered• Paper might also be in the fuser area.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jams inside lower right door
Description:
The product has experienced a jam accessible from the lower right door. • 13.B2.D4: Late to registration jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR20 sensor is not triggered. • 13.B2.D5: Late to registration jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR20 sensor is not triggered. • 13.A3.D4: Late to tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR4 sensor is not triggered. • 13.A3.D5: Late to tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR4 sensor is not triggered. • 13.A4.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR7. • 13.A5.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR10. • 13.A3.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR4. • 13.A3.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR4.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jams inside right door
Description:
Paper stopped at the registration jam, from the tray indicated. • 13.B2.AZ: Z = source tray 1.5 The product is picking from the indicated tray, and the paper stays at SR20. Paper might also be in the fuser area. • 13.B2.AD: The product is picking from the duplexer, and the paper stays at SR20. Paper might also be in the fuser area.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Staple jam inside left cover
Description:
A jam has occurred in the staple cartridge.
Remedy:
1. Open the left cover. 2. Replace the staple cartridge. 3. Close left cover.
Code: 20.00.00
Display:
20.00.00 Insufficient memory: To continue, touch “OK”
Description:
The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.
Code: 21.00.00
Display:
21.00.00 Page Too Complex
Description:
The product displays this message to indicate that the page decompression process was too slow for the product.
Remedy:
Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.
Code: 30.01.06
Display:
30.01.YY Scanner Failure
Description:
The product experienced a scanner fan error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the fan, and reconnect any loose cables. If the error persists, replace the fan or the scanner control board.
Code: 30.01.08
Display:
30.01.YY Scanner Failure
Description:
The scanner failed to return to home position.
Remedy:
Turn the product off, then on again. Observe the movement of the optics assembly. If the error persists, replace the optics assembly, scanner motor, or entire scanner.
Code: 30.01.10
Display:
30.01.YY Scanner Failure
Description:
The product experienced a document feeder fan error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the fan and cables, and then turn the product on again. If the error persists, replace the document feeder fan or document feeder.
Code: 30.01.14
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced a scanner control board EEPROM error.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner control board.
Code: 30.01.15
Display:
30.01.YY Scanner Failure
Description:
The scanner failed to be initialized due to an internal error.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner.
Code: 30.01.18
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced an error with the internal optical sensor.
Remedy:
Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit.
Code: 30.01.19
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced an error with the internal lamp sensor.
Remedy:
Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit.
Code: 30.01.23
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced an error during the scanner calibration process.
Remedy:
Turn the product off, then on again. After the product warms up, repeat the calibration process.
Code: 30.01.36
Display:
30.01.YY Scanner Failure
Description:
The product experienced an error during the scanner firmware upgrade.
Remedy:
Resend the scanner firmware upgrade. If the error persists, replace the scanner control board.
Code: 30.01.41
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error involving the copy processor board (CPB). The CPB is part of the formatter
Remedy:
Turn the product off, then on again. If the error persists, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.42
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, and then check the cables connecting the scanner control board. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. If the error persists, replace the scanner control board.
Code: 30.01.43
Display:
30.01.YY Scanner Failure
Description:
There was a scan memory error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.44
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the scanner cable, remove the formatter, and then reinstall the formatter. If the error persists, replace the scanner control board or formatter.
Code: 30.01.45
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error involving the CPB.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.46
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error involving the CPB.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.47
Display:
30.01.YY Scanner Failure
Description:
The product experienced a document feeder error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the document feeder cables, and then turn the product on again. If the error persists, replace the document feeder.
Code: 30.01.48
Display:
30.01.YY Scanner Failure
Description:
The scanner control board (SCB) has lost 24v power.
Remedy:
Turn the product off, then on again. If the message remains, check the 24v cable connections at the SCB and the scanner power supply. This error also can occur if the scanner power supply fan fails. If the error persists, replace the scanner power supply or the scanner power supply fan.
Code: 30.01.49
Display:
30.01.YY Scanner Failure
Description:
The product experienced a scanner inverter fan error. NOTE: The scanner inverter power supply is located inside the scanner.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner or the scanner control board (SCB).
Code: 30.01.50
Display:
30.01.YY Scanner Failure
Description:
The product experienced a scanner control board error.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner control board.
Code: 31.01.02
Display:
31.01.02 Jam in document feeder
Description:
Originals are jammed inside the document feeder top cover.
Remedy:
1. Open the document feeder top cover. 2. Remove all media found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Press the Start button to continue. If the message remains, check the read and exit sensors. If the error persists, replace the document feeder.
Code: 31.01.03
Display:
31.01.03 Document feeder pick error
Description:
This message displays when the document feeder cannot pick up media.
Remedy:
1. Open the document feeder top cover. 2. Remove all media found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Press the Start button to continue. If message remains, check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow
Description:
The USB buffer overflowed during a busy state.
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Check the host configuration.
Code: 40.00.02
Display:
40.00.02 Embedded I/O buffer overflow
Description:
Too much data was sent to the embedded hp Jetdirect print server. An incorrect communications protocol might be in use.
Remedy:
Press the OK button to print the transferred data. Some data might be lost. Check the host configuration.
Code: 40.00.03
Display:
40.00.03 EIO buffer overflow
Description:
The product displays this message when the EIO card in the indicated slot has overflowed its I/O buffer during a busy state.
Remedy:
Touch the OK button to continue.
Code: 40.00.04
Display:
40.00.04 EIO bad transmission
Description:
The product displays this message when a connection with the card in the indicated slot has been abnormally broken.
Remedy:
Touch the OK button to continue.
Display:
10.0X.90 Replace
Description:
The product displays this error when there is a toner replenishment malfunction for a specific print cartridge.
Remedy:
1. Open the front door. 2. Remove the old print cartridge. 3. Remove the orange cover and install the new cartridge. CAUTION: Do not touch the shiny green drum. 4. Close the front door.
Code: 10.0X.Y0
Display:
10.0X.Y0 Supply memory error.
Description:
The product is unable to read the print cartridge data. The print cartridge is present but defective. When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error. If multiple supplies have this error, a 10.0X.Y0 error for the first supply detected with the error will be shown. After the user resolves the error that corresponds to the first supply, another 10.0X.Y0 error displays for the next supply. This continues for all supplies memory errors.
Memory error • 10.00.00 (event code): Black print cartridge • 10.01.00 (event code): Cyan print cartridge • 10.02.00 (event code): Magenta print cartridge • 10.03.00 (event code): Yellow print cartridge
E-label missing • 10.00.10 (event code): Black print cartridge • 10.01.10 (event code): Cyan print cartridge • 10.02.10 (event code): Magenta print cartridge • 10.03.10 (event code): Yellow print cartridge
Remedy:
1. Open the front door and remove the print cartridge, and then reinsert it. 2. Close the front door. If the message reappears, turn the product off and then on. 3. If the error persists, replace the print cartridge.
Code: 10.XX.69
Display:
10.XX.69
Description:
The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable.
• 10.00.69 (event code): Black print cartridge very low • 10.01.69 (event code): Cyan print cartridge very low • 10.02.69 (event code): Magenta print cartridge very low • 10.03.690 (event code): Yellow print cartridge very low
Remedy:
If print quality is no longer acceptable, replace the print cartridge.
Code: 10.YY.60
Display:
10.YY.60
Description:
The product indicates when a supply level is low• Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. • 10.00.60 (event code): Black print cartridge • 10.01.60 (event code): Cyan print cartridge • 10.02.60 (event code): Magenta print cartridge • 10.03.60 (event code): Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
Code: 11.00.YY
Display:
11.00.YY Internal clock error
Description:
The product real-time clock has experienced an error.
• XX = 01: Clock battery failed • XX = 02: Real-time clock failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. See the user guide for more information.
Code: 13.WX.EE
Display:
13.WX.EE Door open jam
Description:
This error occurs when a door is opened during printing.
• 13.AA.EE: Lower right door • 13.BA.EE: Right door • 13.EA.EE: Scanner cover NOTE: This jam can occur if the scanner cover is not securely latched. The sensor is located on the front of the IPTU, and the flag is located on the bottom of the scanner. • 13.8A.EE: Stapler/stacker • 13.FF.EE: Multiple doors?
Remedy:
Clear the jam and firmly close the door when finished.
Code: 13.WX.FF
Display:
13.WX.FF Jam
Description:
This error indicated paper in the path at power on or after a door is closed.
• 13.A3.FF: Tray 3 feed sensor • 13.A4.FF: Tray 4 feed sensor • 13.A5.FF: Tray 5 feed sensor • 13.B2.FF: Registration sensor • 13.B9.FF: Fuser output sensor • 13.D3.FF: Duplex re-feed sensor • 13.E2.FF: IPTU feed sensor • 13.E5.FF: IPTU bin full sensor • 13.AF.FF: Multiple feed sensors • 13.BF.FF: Registration and fuser output sensor • 13.EF.FF: IPTU feed and output sensors • 13.FF.FF: multiple sensors across areas
Remedy:
Clear the jam. For instructions on clearing the jam
Code: 13.WX.YZ
Display:
13.WX.YZ Fuser Area Jam
Description:
The product has experienced a jam in the fuser output sensor area. • 13.B2.AZ: Z = source tray 1.5 This jam occurs when picking from tray
Remedy:
CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam
Code: 13.WX.YZ
Display:
13.WX.YZ Fuser wrap jam
Description:
Media in the product is wrapping around the fuser. The paper triggered fuser output SR5 and then un-triggered it unexpectedly.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam
Code: 13.WX.YZ
Display:
13.WX.YZ Jam below control panel Clear jam, then touch "OK"
Description:
A jam has occurred in the area below the product's control panel.
• 13.B2.9Z: Jam at duplex switchback The paper has stopped in the duplex switchback area on top of the IPTU. • 13.E2.DZ: Late to IPTU feed jam The paper has triggered the fuser output SR5 but IPTU feed SR27 has not been triggered. • 13.E5.DZ: Late to IPTU feed jam The paper IPTU feed SR27 has IPTU bin full SR26 has not been triggered. • 13.E5.AZ: Stopped at IPTU feed jam The paper stays at IPTU feed SR27. • 13.E2.CZ: IPTU wrap jam This jam occurs when the paper leaves the IPTU feed SR27 before the designated amount of time after it has reached the IPTU feed SR27.
Remedy:
1. Open the top cover below the control panel. 2. Remove all paper found, and then close the top cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in left cover
Description:
A jam has occurred below the product's left cover. • 13.80.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.DZ: Late to stapler/stacker jam This jam occurs when the paper is late to the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.FZ: Power on or residual stapler/stacker jam This jam occurs when the product is turned on with paper in the lower bin on the way to destination bin 'Z' (power on jam)• This jam can also occur if the stapler/stacker cover is closed with paper still at the sensor (residual jam). • 13.85.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.DZ: Late to stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.FZ: Power on jam at stapler/stacker This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'.
Remedy:
1. Open the left cover. 2. Remove all paper found, and then close the left cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in lower bin area
Description:
A jam has occurred below the product's lower bin area.
Remedy:
1. Remove all paper from lower bin. 2. Open the left cover. 3. Remove all paper found, and then close the left cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in top cover area
Description:
A jam has occurred in the top cover of the product.
Remedy:
1. Open the top cover. 2. Remove all paper found, and then close the top cover.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in Tray 1 Clear jam, then touch "OK"
Description:
The product has a jam in Tray 1.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in Tray
Description:
The product has a page jammed in tray
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam inside lower right door
Description:
The product has a jam accessible from the lower right door.
Remedy:
1. Open the lower right door. 2. Remove all paper found and close the right door.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam inside output accessory bridge
Description:
A jam has occurred inside the output accessory bridge.
Remedy:
Remove the output accessory, clear the jam, and then reinstall the output accessory.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam inside right door
Description:
The product has a jam accessible from the right door. • 13.B2.D3: This jam occurs when the paper is picked from Tray 3 and SR4 is triggered, but SR20 is not triggered• Paper might also be in the fuser area. • 13.D3.DZ: Late to duplex re-feed jam This jam occurs when the paper is coming from the duplexer, and the fuser output SR5 is triggered, but the duplex re-feed SR22 is not triggered• Paper might also be in the fuser area. • 13.B2.DD: Late to registration jam, from duplexer This jam occurs when the paper is coming from the duplexer, and the duplex refeed SR22 is triggered, but the SR20 sensor is not triggered• Paper might also be in the fuser area. • 13.E2.DZ: Late to IPTU feed jam This jam occurs when the fuser output SR5 is triggered, but the IPTU feed SR27 sensor is not triggered• Paper might also be in the fuser area.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jams inside lower right door
Description:
The product has experienced a jam accessible from the lower right door. • 13.B2.D4: Late to registration jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR20 sensor is not triggered. • 13.B2.D5: Late to registration jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR20 sensor is not triggered. • 13.A3.D4: Late to tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR4 sensor is not triggered. • 13.A3.D5: Late to tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR4 sensor is not triggered. • 13.A4.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR7. • 13.A5.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR10. • 13.A3.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR4. • 13.A3.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR4.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Jams inside right door
Description:
Paper stopped at the registration jam, from the tray indicated. • 13.B2.AZ: Z = source tray 1.5 The product is picking from the indicated tray, and the paper stays at SR20. Paper might also be in the fuser area. • 13.B2.AD: The product is picking from the duplexer, and the paper stays at SR20. Paper might also be in the fuser area.
Remedy:
Clear the jam.
Code: 13.WX.YZ
Display:
13.WX.YZ Staple jam inside left cover
Description:
A jam has occurred in the staple cartridge.
Remedy:
1. Open the left cover. 2. Replace the staple cartridge. 3. Close left cover.
Code: 20.00.00
Display:
20.00.00 Insufficient memory:
Description:
The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.
Code: 21.00.00
Display:
21.00.00 Page Too Complex
Description:
The product displays this message to indicate that the page decompression process was too slow for the product.
Remedy:
Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.
Code: 30.01.06
Display:
30.01.YY Scanner Failure
Description:
The product experienced a scanner fan error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the fan, and reconnect any loose cables. If the error persists, replace the fan or the scanner control board.
Code: 30.01.08
Display:
30.01.YY Scanner Failure
Description:
The scanner failed to return to home position.
Remedy:
Turn the product off, then on again. Observe the movement of the optics assembly. If the error persists, replace the optics assembly, scanner motor, or entire scanner.
Code: 30.01.10
Display:
30.01.YY Scanner Failure
Description:
The product experienced a document feeder fan error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the fan and cables, and then turn the product on again. If the error persists, replace the document feeder fan or document feeder.
Code: 30.01.14
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced a scanner control board EEPROM error.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner control board.
Code: 30.01.15
Display:
30.01.YY Scanner Failure
Description:
The scanner failed to be initialized due to an internal error.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner.
Code: 30.01.18
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced an error with the internal optical sensor.
Remedy:
Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit.
Code: 30.01.19
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced an error with the internal lamp sensor.
Remedy:
Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit.
Code: 30.01.23
Display:
30.01.YY Scanner Failure
Description:
The scanner experienced an error during the scanner calibration process.
Remedy:
Turn the product off, then on again. After the product warms up, repeat the calibration process.
Code: 30.01.36
Display:
30.01.YY Scanner Failure
Description:
The product experienced an error during the scanner firmware upgrade.
Remedy:
Resend the scanner firmware upgrade. If the error persists, replace the scanner control board.
Code: 30.01.41
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error involving the copy processor board (CPB). The CPB is part of the formatter
Remedy:
Turn the product off, then on again. If the error persists, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.42
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, and then check the cables connecting the scanner control board. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. If the error persists, replace the scanner control board.
Code: 30.01.43
Display:
30.01.YY Scanner Failure
Description:
There was a scan memory error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.44
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the scanner cable, remove the formatter, and then reinstall the formatter. If the error persists, replace the scanner control board or formatter.
Code: 30.01.45
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error involving the CPB.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.46
Display:
30.01.YY Scanner Failure
Description:
The product experienced an internal communication error involving the CPB.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter.
Code: 30.01.47
Display:
30.01.YY Scanner Failure
Description:
The product experienced a document feeder error.
Remedy:
Turn the product off, then on again. If the message remains, turn the product off, check the document feeder cables, and then turn the product on again. If the error persists, replace the document feeder.
Code: 30.01.48
Display:
30.01.YY Scanner Failure
Description:
The scanner control board (SCB) has lost 24v power.
Remedy:
Turn the product off, then on again. If the message remains, check the 24v cable connections at the SCB and the scanner power supply. This error also can occur if the scanner power supply fan fails. If the error persists, replace the scanner power supply or the scanner power supply fan.
Code: 30.01.49
Display:
30.01.YY Scanner Failure
Description:
The product experienced a scanner inverter fan error. NOTE: The scanner inverter power supply is located inside the scanner.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner or the scanner control board (SCB).
Code: 30.01.50
Display:
30.01.YY Scanner Failure
Description:
The product experienced a scanner control board error.
Remedy:
Turn the product off, then on again. If the error persists, replace the scanner control board.
Code: 31.01.02
Display:
31.01.02 Jam in document feeder
Description:
Originals are jammed inside the document feeder top cover.
Remedy:
1. Open the document feeder top cover. 2. Remove all media found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Press the Start button to continue. If the message remains, check the read and exit sensors. If the error persists, replace the document feeder.
Code: 31.01.03
Display:
31.01.03 Document feeder pick error
Description:
This message displays when the document feeder cannot pick up media.
Remedy:
1. Open the document feeder top cover. 2. Remove all media found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Press the Start button to continue. If message remains, check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow
Description:
The USB buffer overflowed during a busy state.
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Check the host configuration.
Code: 40.00.02
Display:
40.00.02 Embedded I/O buffer overflow
Description:
Too much data was sent to the embedded hp Jetdirect print server. An incorrect communications protocol might be in use.
Remedy:
Press the OK button to print the transferred data. Some data might be lost. Check the host configuration.
Code: 40.00.03
Display:
40.00.03 EIO
Description:
The product displays this message when the EIO card in the indicated slot has overflowed its I/O buffer during a busy state.
Remedy:
Touch the OK button to continue.
Code: 40.00.04
Display:
40.00.04 EIO
Description:
The product displays this message when a connection with the card in the indicated slot has been abnormally broken.
Remedy:
Touch the OK button to continue.
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