hp Latex 360常見故障代碼描述,英文手冊(cè)1
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Code: 01.0:10
Description:
Engine PCA electronics error. The main Engine PCA component is not responding
Causes:
Engine PCA damaged or wrongly connected. Connector on the formatter damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Replace the engine PCA board (95% probabilities). See Engine PCA. 2. If the problem persist, replace the formatter PCA board (very low probability). See Formatter PCA.
Code: 01.12:10
Description:
Curing Control PCA failure
Causes:
Curing Control to Printmech PCA Cable Curing Control PCA Printmech PCA .
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Curing Control to Printmech PCA Cable. 2. Replace Curing Control PCA. 3. Replace Printmech PCA (very low probability). See PrintMech PCA.
Code: 01.13:10
Description:
Air Curtain and Printzone Heaters Control PCA failure
Causes:
Printmech to Air Curtain and Printzone Heaters Control PCA Cable.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Printmech to Air Curtain and Printzone Heaters Control PCA Cable. 2. Replace Air Curtain and Printzone Heaters Control PCA. 3. Replace Printmech PCA (very low probability). See PrintMech PCA.
Code: 01.1:10
Description:
Printmech electronics error
Causes:
Printmech PCA.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Printmech to Formater PCA Cables. 2. Replace the Printmech PCA. See PrintMech PCA. 3. Replace the Formatter PCA board (very low probability). See Formatter PCA.
Code: 01.2:10
Description:
ISS1 PCA problem
Causes:
Printmech to ISS1 PCA cable Main PSU to Printmech PCA cable ISS PCA Printmech PCA.
Remedy:
Call agent: 1. Remove/Replace Ink Cartridges. 2. Restart the printer. Service engineer: 1. Reseat/Replace Printmech to ISS1 PCA cable. 2. Reseat/Replace Main PSU to Printmech cable. 3. Replace ISS PCA. See Ink supply station PCAs. 4. Replace PrintMech PCA.. See PrintMech PCA.
Code: 01.3:10
Description:
IISS2 PCA problem
Causes:
ISS1 to ISS2 Cable ISS PCA.
Remedy:
Call agent: 1. Remove/Replace Ink Cartridges. 2. Restart the printer. Service engineer: 1. Reseat/Replace ISS1 to ISS2 PCA cable. 2. Replace ISS PCA. See Ink supply station PCAs
Code: 02.1:10
Description:
Carriage PCA electronics error. The main components in the carriage PCA are not responding
Causes:
Carriage PCA damaged. Power not reaching the carriage PCA. Tariling cable (data) damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Change the Carriage PCA (80% probability). We recommend to change ONLY this part on the 1st visit, and if it doesn't work follow the troubleshooting below. See Carriage PCA. 2. If the issue is not fixed: 2.1. Check that the trailing cable is well connected and not damaged. 2.2. If the power LED (add picture) is ON, the power is reaching the carriage PCA --> the power trailing cable is OK. 2.1.1. Change the Engine PCA. See Engine PCA. 2.1.2. If the Engine PCA does not fix the issue, change the trailing cable. 2.3. If the power LED is OFF, the power is not reaching the carriage: 2.3.1. Check that the POWER trailing cable is not damaged and is well connected to the Carriage and the Interconnect PCA. 2.3.2. Disconnect the trailing cable from the Interconnect PCA and check with a multimeter at the interconnect PCA that there is power in the connector. 2.3.2.1. If there is power at the interconnect PCA connector, then, change the trailing cable. 2.3.2.2. If there is no power at the interconnect PCA connector, then, change the interconnect PCA. See Interconnect PCA.
Code: 03.10
Description:
Power Supply error. A problem has been detected in the Power Supply
Causes:
Power supply damaged. The 24/42V tensions are switched off. The "digital rails" fan has stopped. The "analog rails" fan has stopped. The voltage supplied to the carriage is out of specs. Problems with 5V line. Problems with 12V lin.e Problems with 42V line.
Remedy:
Call agent: 1. Restart the printer. 2. Check the power supply LEDs status. If the blue LED is on (Digital rails OK but Analog rails not OK). Service engineer: 1. If the Power Supply Unit's blue LED is on, replace the PrintMech PCA. See PrintMech PCA. 2. Otherwise, replace the Power Supply Unit. See Power Supply Unit (PSU).
Code: 03.20:01
Description:
Air Curtain and Printzone Heaters Control PCA with no voltage detected
Causes:
Main PSU to Air Curtain and Printzone Heaters Control PCA.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Main PSU to Air Curtain and Printzone Heaters Control PCA Cable. 2. Replace Air Curtain and Printzone Heaters Control PCA. 3. Replace Main PSU (very low probability).
Code: 03.21:01
Description:
Air Curtain and Printzone Heaters Control PCA undervoltage detected
Causes:
Air Curtain and Printzone Heaters Control PCA undervoltage.
Remedy:
• Reseat both Power Cords and ensure that input voltage is within specifications (180-264Vac).
Code: 03.22:01
Description:
Air Curtain and Printzone Heaters Control PCA overvoltage detected
Causes:
Air Curtain and Printzone Heaters Control PCA overvoltage.
Remedy:
• Reseat both Power Cords and ensure that input voltage is within specifications (180-264Vac).
Code: 05.1:10
Description:
CPU fan stopped or burnt
Causes:
CPU fan is stopped or damaged.
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace Formatter. See Formatter PCA.
Code: 05.5:10
Description:
BIOS should be updated (advisory)
Causes:
HDD replacement with FW requiring newer Formatter BIOS.
Remedy:
Service engineer: • Perform a Formatter BIOS update via the diagnostics menu.
Code: 06:03
Description:
NVM file has bad CRC
Causes:
NVM file has bad CRC.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Use the Hard disk recovery in Diagnostic test. 3. Replace the Hard Disk Drive.
Code: 06:10
Description:
Main NVM failure: not detected, read/write failed or readback error
Causes:
Main NVM not detected, read/write failed or readback error.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Use the Hard disk recovery in Diagnostic test. 3. Replace the Hard Disk Drive.
Code: 08.04:1
Description:
ASERT in front panel code
Causes:
It appears when there is a firmware error and front panel is not able to communicate with the rest of the printer.
Remedy:
Call agent: 1. Press Enter and continue. 2. Update the firmware.
Code: 08.08
Description:
Application crash in the front panel side
Causes:
Application crash in the front panel side.
Remedy:
Call agent: 1. Press Enter and continue. Try the last operation again. 2. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 3. Update the firmware.
Code: 08.10
Description:
Front Panel not connected or damaged. It appears when the there is a communication error with the device. It might be a hardware error or front panel unplugged
Causes:
Front Panel not connected or damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Ensure the front panel is properly connected. 2. Ensure the front panel cable is properly fitted in the Formatter. 3. Replace the Formatter. See Formatter PCA. 4. Replace the front panel. See Front panel.
Code: 11.10
Description:
Trailing Cable does not seem to be connected
Causes:
Trailing cable not correctly connected or damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Trailing Cable is not damaged. 2. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA, and Engine PCA. 3. Replace the Trailing Cable.
Code: 12.10:10
Description:
Printmech: Hannibal4 24V failure. Check Inner lights array 2
Causes:
The 24V cable from Printmech to Inner lights array 2 has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Inner lights array 2. 2. Check the Printmech PCA.
Code: 12.11:10
Description:
Printmech: 24V to Interconnect failure. Check TUR, Right aerosol fan and Primer valves
Causes:
The 24V cable from Printmech to Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Interconnect cable. 2. Check TUR, Right aerosol fan and Primer valves. 3. Check the Printmech PCA.
Code: 12.12:10
Description:
Printmech: 24V Misc failure. Check Air pumps and Primer valves switch
Causes:
The 24V cable from Printmech to Air Pumps and Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Air Pumps cable ,and to the primer valves switch. 2. Check the Air Pumps. 3. Check Primer valves switch. 4. Check the Printmech PCA.
Code: 12.13:10
Description:
Printmech: 24V to Printzone fans failure
Causes:
The 24V cable from Printmech to Printzone fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Printzone fans cable. 2. Check the Printzone fans. 3. Check the Printmech PCA.
Code: 12.14:10
Description:
Printmech: 24V to Vacuum fans failure
Causes:
The 24V cable from Printmech to Vacuum fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vacuum fans cable. 2. Check the Vacuum fans. 3. Check the Printmech PCA.
Code: 12.15:10
Description:
Printmech: 42V to Paper motor failure
Causes:
The 42V cable from Printmech to Paper motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to paper motor cable. 2. Check the paper motor. 3. Check the Printmech PCA.
Code: 12.16:10
Description:
Printmech: 42V to Rewinder failure
Causes:
The 42V cable from Printmech to Rewinder has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Rewinder cable. 2. Check the Rewinder. 3. Check the Printmech PCA.
Code: 12.17:10
Description:
Printmech: 42V to Scan motor failure
Causes:
The 42V cable from Printmech to Scan motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Scan motor cable. 2. Check the Scan motor. 3. Check the Printmech PCA.
Code: 12.18:10
Description:
Printmech: 42V to SOL slit solenoid failure
Causes:
The 42V cable from Printmech to SOL slit solenoid has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to SOL slit solenoid cable. 2. Check the slit solenoid. 3. Check the Printmech PCA.
Code: 12.19:10
Description:
Printmech: 5V line failure
Causes:
The 5V cable from Printmech to PSU has a problem Printmech PCA is damaged PSU is damaged.
Remedy:
Call agent: • Restart the printer.
Code: 12.1:10
Description:
The 12V provided from Printmech to Curing module PCA are out of range (10,8V to 13,2V)
Causes:
One or more of the components powered by the 12V at the Curing Control PCA are causing a short circuit. The 12V cable from Printmech to the Curing Control PCA has a problem.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to the Curing module PCA. 2. Check the Printmech PCA.
Code: 12.20:10
Description:
Printmech: 12V to Curing module PCA open circuit
Causes:
The 12V cable from Printmech to Curing Control PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check cable the Printmech to Curing module cable. 2. Check the Printmech PCA.
Code: 12.21:10
Description:
Printmech: 24V to Curing module PCA open circuit
Causes:
The 24V cable from Printmech to Curing Control PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Curing module PCA cable. 2. Check the Printmech PCA.
Code: 12.22:10
Description:
Printmech: 12V to Vapor Removal PCA open circuit
Causes:
The 12V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vapor Removal PCA cable. 2. Check the Printmech PCA.
Code: 12.23:10
Description:
Printmech: 24V to Vapor Removal PCA open circuit
Causes:
The 24V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vapor Removal PCA cable. 2. Check the Printmech PCA.
Code: 12.24:10
Description:
Printmech: 12V to ISS, DD, 42Vdc motor drivers, Top cover fans and PZ fans open circuit
Causes:
The 12V cable from Printmech to ISS, Interconnect and PZ fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to ISS, Interconnect, and PZ fans cables. 2. Check the Printmech PCA.
Code: 12.25:10
Description:
Printmech: 42V to Carriage PCA open circuit
Causes:
The 42V cable from Printmech to Carriage PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Carriage PCA cable. 2. Check the Printmech PCA.
Code: 12.26:10
Description:
Printmech: Hannibal1 24V open circuit. Check APS relief valve, SVS motor and Rack engage motor
Causes:
The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the APS relief valve, SVS motor and Rack engage motor. 2. Check the Printmech PCA.
Code: 12.27:10
Description:
Printmech: Hannibal2 24V open circuit. Check Spit-on roller motor and Primer motor
Causes:
The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Spit-on roller motor and Primer motor. 2. Check the Printmech PCA.
Code: 12.28:10
Description:
Printmech: Hannibal3 24V open circuit. Check Inner lights array 1
Causes:
The 24V cable from Printmech to Inner lights array 1 has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Inner lights array 1. 2. Check the Printmech PCA.
Code: 12.29:10
Description:
Printmech: Hannibal4 24V open circuit. Check Inner lights array 2
Causes:
The 24V cable from Printmech to Inner lights array 2 has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Inner lights array 2. 2. Check the Printmech PCA.
Code: 12.2:10
Description:
Printmech 24V_BULLI_1 to Curing module PCA out of range
Causes:
The 24V cable from Printmech to Curing Control PCA has a problem. Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to the Curing module PCA. 2. Check the Printmech PCA.
Code: 12.30:10
Description:
Printmech: 24V to Interconnect open circuit. Check TUR, Right aerosol fan and Primer valves
Causes:
The 24V cable from Printmech to Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Interconnect cable. 2. Check the TUR, Right aerosol fan, and Primer valves. 3. Check the Printmech PCA.
Code: 12.31:10
Description:
Printmech: 24V Misc open circuit. Check Air pumps and Primer valves switch
Causes:
The 24V cable from Printmech to Air Pumps and Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Air Pumps and to primer valves switch cable. 2. Check the Air Pumps. 3. Check the Primer valves switch. 4. Check the Printmech PCA.
Code: 12.32:10
Description:
Printmech: 24V to Printzone fans open circuit
Causes:
The 24V cable from Printmech to Printzone fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Printzone fans cable. 2. Check the Printzone fans. 3. Check the Printmech PCA.
Code: 12.33:10
Description:
Printmech: 24V to Vacuum fans open circuit
Causes:
The 24V cable from Printmech to Vacuum fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vacuum fans cable. 2. Check the Vacuum fans. 3. Check the Printmech PCA.
Code: 12.34:10
Description:
Printmech: 42V to Paper motor open circuit
Causes:
The 42V cable from Printmech to Paper motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Paper motor cable. 2. Check the paper motor. 3. Check the Printmech PCA.
Code: 12.35:10
Description:
Printmech: 42V to Rewinder open circuit
Causes:
The 42V cable from Printmech to Rewinder has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Rewinder cable. 2. Check the Rewinder. 3. Check the Printmech PCA.
Code: 12.36:10
Description:
Printmech: 42V to Scan motor open circuit
Causes:
The 42V cable from Printmech to Scan motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Scan motor cable. 2. Check the Scan motor. 3. Check the Printmech PCA.
Code: 12.37:10
Description:
Printmech: 42V to SOL slit solenoid open circuit
Causes:
The 42V cable from Printmech to SOL slit solenoid has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to SOL slit solenoid cable. 2. Check the slit solenoid. 3. Check the Printmech PCA.
Code: 12.38:10
Description:
Printmech: 5V line open circuit
Causes:
The 5V cable from Printmech to PSU has a problem Printmech PCA is damaged PSU is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that DS7 Printmech LED is turned on. If it is not the case, replace the Printmech PCA. 2. If the problem persist, replace the PSU.
Code: 12.3:10
Description:
Printmech 12V_BULLI_2 to Vapor Removal PCA out of range
Causes:
The 12V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check cable Printmech to Vapor Removal PCA . 2. Check the Printmech PCA.
Code: 12.4:10
Description:
Printmech 24V_BULLI_1 to Vapor Removal PCA out of range
Causes:
The 24V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to Vapor Removal PCA. 2. Check the Printmech PCA.
Code: 12.5:10
Description:
Printmech: 12V to ISS, DD, 42Vdc motor drivers, Top cover fans and PZ fans failure
Causes:
The 12V cable from Printmech to ISS, Interconnect and PZ fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cables to the ISS, Interconnect and PZ fans. 2. Check the Printmech PCA.
Code: 12.6:10
Description:
Printmech: 42V to Carriage PCA failure
Causes:
The 42V cable from Printmech to Carriage PCA has a problem Printmech PCA is damaged
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to Carriage PCA. 2. Check the Printmech PCA.
Code: 12.7:10
Description:
Printmech: Hannibal1 24V failure. Check APS relief valve, SVS motor and Rack engage motor
Causes:
The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the APS relief valve, SVS motor and Rack engage motor. 2. Check the Printmech PCA.
Description:
Engine PCA electronics error. The main Engine PCA component is not responding
Causes:
Engine PCA damaged or wrongly connected. Connector on the formatter damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Replace the engine PCA board (95% probabilities). See Engine PCA. 2. If the problem persist, replace the formatter PCA board (very low probability). See Formatter PCA.
Code: 01.12:10
Description:
Curing Control PCA failure
Causes:
Curing Control to Printmech PCA Cable Curing Control PCA Printmech PCA .
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Curing Control to Printmech PCA Cable. 2. Replace Curing Control PCA. 3. Replace Printmech PCA (very low probability). See PrintMech PCA.
Code: 01.13:10
Description:
Air Curtain and Printzone Heaters Control PCA failure
Causes:
Printmech to Air Curtain and Printzone Heaters Control PCA Cable.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Printmech to Air Curtain and Printzone Heaters Control PCA Cable. 2. Replace Air Curtain and Printzone Heaters Control PCA. 3. Replace Printmech PCA (very low probability). See PrintMech PCA.
Code: 01.1:10
Description:
Printmech electronics error
Causes:
Printmech PCA.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Printmech to Formater PCA Cables. 2. Replace the Printmech PCA. See PrintMech PCA. 3. Replace the Formatter PCA board (very low probability). See Formatter PCA.
Code: 01.2:10
Description:
ISS1 PCA problem
Causes:
Printmech to ISS1 PCA cable Main PSU to Printmech PCA cable ISS PCA Printmech PCA.
Remedy:
Call agent: 1. Remove/Replace Ink Cartridges. 2. Restart the printer. Service engineer: 1. Reseat/Replace Printmech to ISS1 PCA cable. 2. Reseat/Replace Main PSU to Printmech cable. 3. Replace ISS PCA. See Ink supply station PCAs. 4. Replace PrintMech PCA.. See PrintMech PCA.
Code: 01.3:10
Description:
IISS2 PCA problem
Causes:
ISS1 to ISS2 Cable ISS PCA.
Remedy:
Call agent: 1. Remove/Replace Ink Cartridges. 2. Restart the printer. Service engineer: 1. Reseat/Replace ISS1 to ISS2 PCA cable. 2. Replace ISS PCA. See Ink supply station PCAs
Code: 02.1:10
Description:
Carriage PCA electronics error. The main components in the carriage PCA are not responding
Causes:
Carriage PCA damaged. Power not reaching the carriage PCA. Tariling cable (data) damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Change the Carriage PCA (80% probability). We recommend to change ONLY this part on the 1st visit, and if it doesn't work follow the troubleshooting below. See Carriage PCA. 2. If the issue is not fixed: 2.1. Check that the trailing cable is well connected and not damaged. 2.2. If the power LED (add picture) is ON, the power is reaching the carriage PCA --> the power trailing cable is OK. 2.1.1. Change the Engine PCA. See Engine PCA. 2.1.2. If the Engine PCA does not fix the issue, change the trailing cable. 2.3. If the power LED is OFF, the power is not reaching the carriage: 2.3.1. Check that the POWER trailing cable is not damaged and is well connected to the Carriage and the Interconnect PCA. 2.3.2. Disconnect the trailing cable from the Interconnect PCA and check with a multimeter at the interconnect PCA that there is power in the connector. 2.3.2.1. If there is power at the interconnect PCA connector, then, change the trailing cable. 2.3.2.2. If there is no power at the interconnect PCA connector, then, change the interconnect PCA. See Interconnect PCA.
Code: 03.10
Description:
Power Supply error. A problem has been detected in the Power Supply
Causes:
Power supply damaged. The 24/42V tensions are switched off. The "digital rails" fan has stopped. The "analog rails" fan has stopped. The voltage supplied to the carriage is out of specs. Problems with 5V line. Problems with 12V lin.e Problems with 42V line.
Remedy:
Call agent: 1. Restart the printer. 2. Check the power supply LEDs status. If the blue LED is on (Digital rails OK but Analog rails not OK). Service engineer: 1. If the Power Supply Unit's blue LED is on, replace the PrintMech PCA. See PrintMech PCA. 2. Otherwise, replace the Power Supply Unit. See Power Supply Unit (PSU).
Code: 03.20:01
Description:
Air Curtain and Printzone Heaters Control PCA with no voltage detected
Causes:
Main PSU to Air Curtain and Printzone Heaters Control PCA.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Main PSU to Air Curtain and Printzone Heaters Control PCA Cable. 2. Replace Air Curtain and Printzone Heaters Control PCA. 3. Replace Main PSU (very low probability).
Code: 03.21:01
Description:
Air Curtain and Printzone Heaters Control PCA undervoltage detected
Causes:
Air Curtain and Printzone Heaters Control PCA undervoltage.
Remedy:
• Reseat both Power Cords and ensure that input voltage is within specifications (180-264Vac).
Code: 03.22:01
Description:
Air Curtain and Printzone Heaters Control PCA overvoltage detected
Causes:
Air Curtain and Printzone Heaters Control PCA overvoltage.
Remedy:
• Reseat both Power Cords and ensure that input voltage is within specifications (180-264Vac).
Code: 05.1:10
Description:
CPU fan stopped or burnt
Causes:
CPU fan is stopped or damaged.
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace Formatter. See Formatter PCA.
Code: 05.5:10
Description:
BIOS should be updated (advisory)
Causes:
HDD replacement with FW requiring newer Formatter BIOS.
Remedy:
Service engineer: • Perform a Formatter BIOS update via the diagnostics menu.
Code: 06:03
Description:
NVM file has bad CRC
Causes:
NVM file has bad CRC.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Use the Hard disk recovery in Diagnostic test. 3. Replace the Hard Disk Drive.
Code: 06:10
Description:
Main NVM failure: not detected, read/write failed or readback error
Causes:
Main NVM not detected, read/write failed or readback error.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Use the Hard disk recovery in Diagnostic test. 3. Replace the Hard Disk Drive.
Code: 08.04:1
Description:
ASERT in front panel code
Causes:
It appears when there is a firmware error and front panel is not able to communicate with the rest of the printer.
Remedy:
Call agent: 1. Press Enter and continue. 2. Update the firmware.
Code: 08.08
Description:
Application crash in the front panel side
Causes:
Application crash in the front panel side.
Remedy:
Call agent: 1. Press Enter and continue. Try the last operation again. 2. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 3. Update the firmware.
Code: 08.10
Description:
Front Panel not connected or damaged. It appears when the there is a communication error with the device. It might be a hardware error or front panel unplugged
Causes:
Front Panel not connected or damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Ensure the front panel is properly connected. 2. Ensure the front panel cable is properly fitted in the Formatter. 3. Replace the Formatter. See Formatter PCA. 4. Replace the front panel. See Front panel.
Code: 11.10
Description:
Trailing Cable does not seem to be connected
Causes:
Trailing cable not correctly connected or damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Trailing Cable is not damaged. 2. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA, and Engine PCA. 3. Replace the Trailing Cable.
Code: 12.10:10
Description:
Printmech: Hannibal4 24V failure. Check Inner lights array 2
Causes:
The 24V cable from Printmech to Inner lights array 2 has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Inner lights array 2. 2. Check the Printmech PCA.
Code: 12.11:10
Description:
Printmech: 24V to Interconnect failure. Check TUR, Right aerosol fan and Primer valves
Causes:
The 24V cable from Printmech to Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Interconnect cable. 2. Check TUR, Right aerosol fan and Primer valves. 3. Check the Printmech PCA.
Code: 12.12:10
Description:
Printmech: 24V Misc failure. Check Air pumps and Primer valves switch
Causes:
The 24V cable from Printmech to Air Pumps and Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Air Pumps cable ,and to the primer valves switch. 2. Check the Air Pumps. 3. Check Primer valves switch. 4. Check the Printmech PCA.
Code: 12.13:10
Description:
Printmech: 24V to Printzone fans failure
Causes:
The 24V cable from Printmech to Printzone fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Printzone fans cable. 2. Check the Printzone fans. 3. Check the Printmech PCA.
Code: 12.14:10
Description:
Printmech: 24V to Vacuum fans failure
Causes:
The 24V cable from Printmech to Vacuum fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vacuum fans cable. 2. Check the Vacuum fans. 3. Check the Printmech PCA.
Code: 12.15:10
Description:
Printmech: 42V to Paper motor failure
Causes:
The 42V cable from Printmech to Paper motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to paper motor cable. 2. Check the paper motor. 3. Check the Printmech PCA.
Code: 12.16:10
Description:
Printmech: 42V to Rewinder failure
Causes:
The 42V cable from Printmech to Rewinder has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Rewinder cable. 2. Check the Rewinder. 3. Check the Printmech PCA.
Code: 12.17:10
Description:
Printmech: 42V to Scan motor failure
Causes:
The 42V cable from Printmech to Scan motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Scan motor cable. 2. Check the Scan motor. 3. Check the Printmech PCA.
Code: 12.18:10
Description:
Printmech: 42V to SOL slit solenoid failure
Causes:
The 42V cable from Printmech to SOL slit solenoid has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to SOL slit solenoid cable. 2. Check the slit solenoid. 3. Check the Printmech PCA.
Code: 12.19:10
Description:
Printmech: 5V line failure
Causes:
The 5V cable from Printmech to PSU has a problem Printmech PCA is damaged PSU is damaged.
Remedy:
Call agent: • Restart the printer.
Code: 12.1:10
Description:
The 12V provided from Printmech to Curing module PCA are out of range (10,8V to 13,2V)
Causes:
One or more of the components powered by the 12V at the Curing Control PCA are causing a short circuit. The 12V cable from Printmech to the Curing Control PCA has a problem.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to the Curing module PCA. 2. Check the Printmech PCA.
Code: 12.20:10
Description:
Printmech: 12V to Curing module PCA open circuit
Causes:
The 12V cable from Printmech to Curing Control PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check cable the Printmech to Curing module cable. 2. Check the Printmech PCA.
Code: 12.21:10
Description:
Printmech: 24V to Curing module PCA open circuit
Causes:
The 24V cable from Printmech to Curing Control PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Curing module PCA cable. 2. Check the Printmech PCA.
Code: 12.22:10
Description:
Printmech: 12V to Vapor Removal PCA open circuit
Causes:
The 12V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vapor Removal PCA cable. 2. Check the Printmech PCA.
Code: 12.23:10
Description:
Printmech: 24V to Vapor Removal PCA open circuit
Causes:
The 24V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vapor Removal PCA cable. 2. Check the Printmech PCA.
Code: 12.24:10
Description:
Printmech: 12V to ISS, DD, 42Vdc motor drivers, Top cover fans and PZ fans open circuit
Causes:
The 12V cable from Printmech to ISS, Interconnect and PZ fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to ISS, Interconnect, and PZ fans cables. 2. Check the Printmech PCA.
Code: 12.25:10
Description:
Printmech: 42V to Carriage PCA open circuit
Causes:
The 42V cable from Printmech to Carriage PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Carriage PCA cable. 2. Check the Printmech PCA.
Code: 12.26:10
Description:
Printmech: Hannibal1 24V open circuit. Check APS relief valve, SVS motor and Rack engage motor
Causes:
The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the APS relief valve, SVS motor and Rack engage motor. 2. Check the Printmech PCA.
Code: 12.27:10
Description:
Printmech: Hannibal2 24V open circuit. Check Spit-on roller motor and Primer motor
Causes:
The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Spit-on roller motor and Primer motor. 2. Check the Printmech PCA.
Code: 12.28:10
Description:
Printmech: Hannibal3 24V open circuit. Check Inner lights array 1
Causes:
The 24V cable from Printmech to Inner lights array 1 has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Inner lights array 1. 2. Check the Printmech PCA.
Code: 12.29:10
Description:
Printmech: Hannibal4 24V open circuit. Check Inner lights array 2
Causes:
The 24V cable from Printmech to Inner lights array 2 has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Inner lights array 2. 2. Check the Printmech PCA.
Code: 12.2:10
Description:
Printmech 24V_BULLI_1 to Curing module PCA out of range
Causes:
The 24V cable from Printmech to Curing Control PCA has a problem. Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to the Curing module PCA. 2. Check the Printmech PCA.
Code: 12.30:10
Description:
Printmech: 24V to Interconnect open circuit. Check TUR, Right aerosol fan and Primer valves
Causes:
The 24V cable from Printmech to Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Interconnect cable. 2. Check the TUR, Right aerosol fan, and Primer valves. 3. Check the Printmech PCA.
Code: 12.31:10
Description:
Printmech: 24V Misc open circuit. Check Air pumps and Primer valves switch
Causes:
The 24V cable from Printmech to Air Pumps and Interconnect PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Air Pumps and to primer valves switch cable. 2. Check the Air Pumps. 3. Check the Primer valves switch. 4. Check the Printmech PCA.
Code: 12.32:10
Description:
Printmech: 24V to Printzone fans open circuit
Causes:
The 24V cable from Printmech to Printzone fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Printzone fans cable. 2. Check the Printzone fans. 3. Check the Printmech PCA.
Code: 12.33:10
Description:
Printmech: 24V to Vacuum fans open circuit
Causes:
The 24V cable from Printmech to Vacuum fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Vacuum fans cable. 2. Check the Vacuum fans. 3. Check the Printmech PCA.
Code: 12.34:10
Description:
Printmech: 42V to Paper motor open circuit
Causes:
The 42V cable from Printmech to Paper motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Paper motor cable. 2. Check the paper motor. 3. Check the Printmech PCA.
Code: 12.35:10
Description:
Printmech: 42V to Rewinder open circuit
Causes:
The 42V cable from Printmech to Rewinder has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Rewinder cable. 2. Check the Rewinder. 3. Check the Printmech PCA.
Code: 12.36:10
Description:
Printmech: 42V to Scan motor open circuit
Causes:
The 42V cable from Printmech to Scan motor has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to Scan motor cable. 2. Check the Scan motor. 3. Check the Printmech PCA.
Code: 12.37:10
Description:
Printmech: 42V to SOL slit solenoid open circuit
Causes:
The 42V cable from Printmech to SOL slit solenoid has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech to SOL slit solenoid cable. 2. Check the slit solenoid. 3. Check the Printmech PCA.
Code: 12.38:10
Description:
Printmech: 5V line open circuit
Causes:
The 5V cable from Printmech to PSU has a problem Printmech PCA is damaged PSU is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that DS7 Printmech LED is turned on. If it is not the case, replace the Printmech PCA. 2. If the problem persist, replace the PSU.
Code: 12.3:10
Description:
Printmech 12V_BULLI_2 to Vapor Removal PCA out of range
Causes:
The 12V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check cable Printmech to Vapor Removal PCA . 2. Check the Printmech PCA.
Code: 12.4:10
Description:
Printmech 24V_BULLI_1 to Vapor Removal PCA out of range
Causes:
The 24V cable from Printmech to Vapor Removal PCA has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to Vapor Removal PCA. 2. Check the Printmech PCA.
Code: 12.5:10
Description:
Printmech: 12V to ISS, DD, 42Vdc motor drivers, Top cover fans and PZ fans failure
Causes:
The 12V cable from Printmech to ISS, Interconnect and PZ fans has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cables to the ISS, Interconnect and PZ fans. 2. Check the Printmech PCA.
Code: 12.6:10
Description:
Printmech: 42V to Carriage PCA failure
Causes:
The 42V cable from Printmech to Carriage PCA has a problem Printmech PCA is damaged
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the Printmech cable to Carriage PCA. 2. Check the Printmech PCA.
Code: 12.7:10
Description:
Printmech: Hannibal1 24V failure. Check APS relief valve, SVS motor and Rack engage motor
Causes:
The 24V cable from Printmech to Interconnect has a problem Printmech PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the APS relief valve, SVS motor and Rack engage motor. 2. Check the Printmech PCA.
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