hp LaserJet Color M551常見故障代碼描述,英文手冊6
更新時(shí)間：2025/2/10 12:18:40,view:74hp打印機(jī)HPLaserJetColorM551蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，
Code: 57.00.03
Display:
57.00.0Y Error To continue, turn off then on
Description:
Fan error
Power supply fan (FM1) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-left corner of the product. If no noise is heard, replace the power supply fan (FM1). 2. If this part has been removed or replace, check the connector (J119) on the DC controller PCA. 3. Measure the voltage between the connectors (J119-1 and J119-3) on the DC controller PCA immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM1).
Code: 57.00.04
Display:
57.00.0Y Error To continue, turn off then on
Description:
Fan error
Cartridge fan (FM2) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-right corner of the product. If no noise is heard, replace the cartridge fan (FM2). 2. If this part has been removed or replace, check the connector (J26) on the cartridge fan, connector (J262) on the high-voltage power supply (lower), and the connector (J114) on the DC controller. 3. Measure the voltage between the connectors (J262-1 and J262-3) on the high-voltage power supply (lower) immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM2).
Code: 57.00.05
Display:
57.00.0Y Error To continue, turn off then on
Description:
Fan error
Delivery fan (FM3) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the lower back-center of the product. If no noise is heard, replace the delivery fan (FM3). 2. If this part has been removed or replace, check the connector on the intermediate connect board. 3. Measure the voltage between the connectors (J262-1 and J262-3) on the high-voltage power supply (lower) immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM3).
Code: 58.00.04
Display:
58.00.04
Description:
The low-voltage power supply is defective.
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J143) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply.
Code: 59.00.04
Display:
59.00.YY Error To continue, turn off then on
Description:
Printing error
Remedy:
Fuser motor (M2) start up error or fuser motor (M2) rotational error---preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA.
Code: 59.00.05
Display:
59.00.YY Error To continue, turn off then on
Description:
Printing error
Remedy:
Fuser motor (M2) start up error or fuser motor (M2) rotational error---preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA.
Code: 59.05.06
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3).
Code: 59.05.07
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3).
Code: 59.05.08
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.09
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.10
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.11
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.12
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).
Code: 59.05.13
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).
Code: 59.05.B0
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J89) on the residual feed motor (M12), intermediate connectors (J75 and J77), and the connector (J137) on the DC controller. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M12). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).
Code: 60.00.11
Display:
60.00.0Y Tray lifting error
Description:
Tray lift motors error
Lifter motor failure (M7)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J141) on the DC controller PCA. 3. Check the connector (J78) on the lifter motor (M7). 4. Use the Cassette lifter sensor sensor (SR9) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 5. If the error persists, replace the lifter drive assembly.
Code: 61.00.01
Display:
61.00.01
Description:
Color table read failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.
Code: 62.00.00
Display:
62.00.00 No system To continue, turn off then on
Description:
Internal system failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.
Code: 70.00.00
Display:
70.00.00 Error To continue, turn off then on
Description:
DC controller failure
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller.
Code: 81.01.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
EIO Networking Event
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.02.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.03.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Access Point Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.04.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
JetDirect Inside Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.06.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal EIO Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.07.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.08.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal Access Point Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.09.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal JetDirect Inside Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 98.00.01
Display:
98.00.01 Corrupt data in firmware volume
Description:
Data corruption has occurred in the firmware volume
Remedy:
Reload the firmware.
Code: 98.00.02
Display:
98.00.02 Corrupt data in solutions volumeRf
Description:
Data corruption has occurred in the solutions volume
Remedy:
Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.
Code: 98.00.03
Display:
98.00.03 Corrupt data in configuration volume
Description:
Data corruption has occurred in the configuration volume
Remedy:
Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware
Code: 98.00.04
Display:
98.00.04 Corrupt data in job data volume
Description:
Data corruption has occurred in the job data volume
Remedy:
Turn the product off, and then on. Rerun the file erase function.
Code: 99.00.01
Display:
99.00.01 Upgrade not performed file is corrupt
Description:
A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).
Remedy:
Download the RFU file and attempt the upgrade again.
Code: 99.00.02
Display:
99.00.02 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the device.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.03
Display:
99.00.03 Upgrade not performed error writing to disk
Description:
A remote firmware upgrade (RFU) was not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, perform the Clean Disk process. You will then need to download firmware from the Preboot menu. 3. If the error persists, replace the hard disk.
Code: 99.00.04
Display:
99.00.04 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.05
Display:
99.00.05 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.06
Display:
99.00.06 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.07
Display:
99.00.07 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.08
Display:
99.00.08 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk
Code: 99.00.09
Display:
99.00.09 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
Remedy:
Resend the RFU.
Code: 99.00.10
Display:
99.00.10 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size.
Remedy:
Resend the RFU.
Code: 99.00.11
Display:
99.00.11 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. Job canceled when reading rest of header.
Remedy:
Resend the RFU.
Code: 99.00.12
Display:
99.00.12 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.
Code: 99.00.13
Display:
99.00.13 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn’t match version 2 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.
Code: 99.00.14
Display:
99.00.14 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.
Code: 99.00.20
Display:
99.00.2X
Description:
The bundle is not for this product
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.21
Display:
99.00.2X
Description:
The bundle is not signed with the correct signature, or the signature is invalid
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.22
Display:
99.00.2X
Description:
The bundle header version is not supported by this firmware
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.23
Display:
99.00.2X
Description:
The package header version is not supported by this firmware
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.24
Display:
99.00.2X
Description:
The format of the bundle is invalid
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.25
Display:
99.00.2X
Description:
The format of the package is invalid
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.26
Display:
99.00.2X
Description:
A CRC32 check did not pass
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.27
Display:
99.00.2X
Description:
An I/O error occurred while downloading the bundle
Remedy:
Turn the product off, and then on again. Resend the firware upgrade. If the error persists, try the sending the upgrade by another method (USB or Embedded Web Server).
Code: 99.09.60
Display:
99.09.60 Unsupported disk
Description:
Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy:
Install the correct hard disk for this product.
Code: 99.09.61
Display:
99.09.61 Unsupported disk
Description:
Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.
Remedy:
Access the Preboot menu and then select Lock Disk to lock the disk.
Code: 99.09.62
Display:
99.09.62 Unknown disk
Description:
Preboot menu error. The installed disk was previously locked in another product.
Remedy:
Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk
Code: 99.09.63
Display:
99.09.63 Incorrect disk
Description:
A new or blank disk has been installed in a device which previously had an encrypted disk.
Remedy:
Follow the procedure to load firmware on a new hard disk and then lock it to this product.
Code: 99.09.64
Display:
99.09.64 Disk malfunction
Description:
A fatal hard disk failure has occurred.
Remedy:
Replace the hard disk drive.
Code: 99.09.65
Display:
99.09.65 Disk data error
Description:
Disk data corruption has occurred.
Remedy:
Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.
Code: 99.09.66
Display:
99.09.66 No disk data installed
Description:
A disk drive is not installed in the product.
Remedy:
Install a compatible hard disk drive.
Code: 99.09.67
Display:
99.09.67 Disk is not bootable please download firmware
Description:
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.
Remedy:
1. Press any key to continue to the main Preboot menu. 2. Press the
Display:
99.XX.YY
Description:
Firmware installation error
Remedy:
Reload the firmware.
Display:
57.00.0Y Error To continue, turn off then on
Description:
Fan error
Power supply fan (FM1) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-left corner of the product. If no noise is heard, replace the power supply fan (FM1). 2. If this part has been removed or replace, check the connector (J119) on the DC controller PCA. 3. Measure the voltage between the connectors (J119-1 and J119-3) on the DC controller PCA immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM1).
Code: 57.00.04
Display:
57.00.0Y Error To continue, turn off then on
Description:
Fan error
Cartridge fan (FM2) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-right corner of the product. If no noise is heard, replace the cartridge fan (FM2). 2. If this part has been removed or replace, check the connector (J26) on the cartridge fan, connector (J262) on the high-voltage power supply (lower), and the connector (J114) on the DC controller. 3. Measure the voltage between the connectors (J262-1 and J262-3) on the high-voltage power supply (lower) immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM2).
Code: 57.00.05
Display:
57.00.0Y Error To continue, turn off then on
Description:
Fan error
Delivery fan (FM3) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the lower back-center of the product. If no noise is heard, replace the delivery fan (FM3). 2. If this part has been removed or replace, check the connector on the intermediate connect board. 3. Measure the voltage between the connectors (J262-1 and J262-3) on the high-voltage power supply (lower) immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM3).
Code: 58.00.04
Display:
58.00.04
Description:
The low-voltage power supply is defective.
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J143) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply.
Code: 59.00.04
Display:
59.00.YY Error To continue, turn off then on
Description:
Printing error
Remedy:
Fuser motor (M2) start up error or fuser motor (M2) rotational error---preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA.
Code: 59.00.05
Display:
59.00.YY Error To continue, turn off then on
Description:
Printing error
Remedy:
Fuser motor (M2) start up error or fuser motor (M2) rotational error---preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA.
Code: 59.05.06
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3).
Code: 59.05.07
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3).
Code: 59.05.08
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.09
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.10
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.11
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).
Code: 59.05.12
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).
Code: 59.05.13
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).
Code: 59.05.B0
Display:
59.05.XX
Description:
A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J89) on the residual feed motor (M12), intermediate connectors (J75 and J77), and the connector (J137) on the DC controller. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M12). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).
Code: 60.00.11
Display:
60.00.0Y Tray
Description:
Tray lift motors error
Lifter motor failure (M7)
Remedy:
1. Turn the product off, and then on. 2. Check the connector (J141) on the DC controller PCA. 3. Check the connector (J78) on the lifter motor (M7). 4. Use the Cassette lifter sensor sensor (SR9) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 5. If the error persists, replace the lifter drive assembly.
Code: 61.00.01
Display:
61.00.01
Description:
Color table read failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.
Code: 62.00.00
Display:
62.00.00 No system To continue, turn off then on
Description:
Internal system failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.
Code: 70.00.00
Display:
70.00.00 Error To continue, turn off then on
Description:
DC controller failure
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller.
Code: 81.01.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
EIO Networking Event
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.02.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.03.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Access Point Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.04.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
JetDirect Inside Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.06.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal EIO Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.07.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.08.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal Access Point Wireless Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 81.09.00
Display:
81.0X.YY Embedded JetDirect error
Description:
Embedded hp JetDirect print server critical error
Internal JetDirect Inside Networking Event:
Remedy:
Turn the product off, and then on. If the error persists, replace the formatter.
Code: 98.00.01
Display:
98.00.01 Corrupt data in firmware volume
Description:
Data corruption has occurred in the firmware volume
Remedy:
Reload the firmware.
Code: 98.00.02
Display:
98.00.02 Corrupt data in solutions volumeRf
Description:
Data corruption has occurred in the solutions volume
Remedy:
Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.
Code: 98.00.03
Display:
98.00.03 Corrupt data in configuration volume
Description:
Data corruption has occurred in the configuration volume
Remedy:
Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware
Code: 98.00.04
Display:
98.00.04 Corrupt data in job data volume
Description:
Data corruption has occurred in the job data volume
Remedy:
Turn the product off, and then on. Rerun the file erase function.
Code: 99.00.01
Display:
99.00.01 Upgrade not performed file is corrupt
Description:
A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).
Remedy:
Download the RFU file and attempt the upgrade again.
Code: 99.00.02
Display:
99.00.02 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the device.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.03
Display:
99.00.03 Upgrade not performed error writing to disk
Description:
A remote firmware upgrade (RFU) was not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, perform the Clean Disk process. You will then need to download firmware from the Preboot menu. 3. If the error persists, replace the hard disk.
Code: 99.00.04
Display:
99.00.04 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.05
Display:
99.00.05 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.06
Display:
99.00.06 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.07
Display:
99.00.07 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.08
Display:
99.00.08 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data.
Remedy:
1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk
Code: 99.00.09
Display:
99.00.09 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
Remedy:
Resend the RFU.
Code: 99.00.10
Display:
99.00.10 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size.
Remedy:
Resend the RFU.
Code: 99.00.11
Display:
99.00.11 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. Job canceled when reading rest of header.
Remedy:
Resend the RFU.
Code: 99.00.12
Display:
99.00.12 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.
Code: 99.00.13
Display:
99.00.13 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn’t match version 2 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.
Code: 99.00.14
Display:
99.00.14 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.
Code: 99.00.20
Display:
99.00.2X
Description:
The bundle is not for this product
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.21
Display:
99.00.2X
Description:
The bundle is not signed with the correct signature, or the signature is invalid
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.22
Display:
99.00.2X
Description:
The bundle header version is not supported by this firmware
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.23
Display:
99.00.2X
Description:
The package header version is not supported by this firmware
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.24
Display:
99.00.2X
Description:
The format of the bundle is invalid
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.25
Display:
99.00.2X
Description:
The format of the package is invalid
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.26
Display:
99.00.2X
Description:
A CRC32 check did not pass
Remedy:
Download the correct firmware file from hp website, and then resend the firmware upgrade.
Code: 99.00.27
Display:
99.00.2X
Description:
An I/O error occurred while downloading the bundle
Remedy:
Turn the product off, and then on again. Resend the firware upgrade. If the error persists, try the sending the upgrade by another method (USB or Embedded Web Server).
Code: 99.09.60
Display:
99.09.60 Unsupported disk
Description:
Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy:
Install the correct hard disk for this product.
Code: 99.09.61
Display:
99.09.61 Unsupported disk
Description:
Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.
Remedy:
Access the Preboot menu and then select Lock Disk to lock the disk.
Code: 99.09.62
Display:
99.09.62 Unknown disk
Description:
Preboot menu error. The installed disk was previously locked in another product.
Remedy:
Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk
Code: 99.09.63
Display:
99.09.63 Incorrect disk
Description:
A new or blank disk has been installed in a device which previously had an encrypted disk.
Remedy:
Follow the procedure to load firmware on a new hard disk and then lock it to this product.
Code: 99.09.64
Display:
99.09.64 Disk malfunction
Description:
A fatal hard disk failure has occurred.
Remedy:
Replace the hard disk drive.
Code: 99.09.65
Display:
99.09.65 Disk data error
Description:
Disk data corruption has occurred.
Remedy:
Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.
Code: 99.09.66
Display:
99.09.66 No disk data installed
Description:
A disk drive is not installed in the product.
Remedy:
Install a compatible hard disk drive.
Code: 99.09.67
Display:
99.09.67 Disk is not bootable please download firmware
Description:
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.
Remedy:
1. Press any key to continue to the main Preboot menu. 2. Press the
Display:
99.XX.YY
Description:
Firmware installation error
Remedy:
Reload the firmware.
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